Alright, let’s talk about it: last-minute cancellations. They’re the bane of every MUA’s existence, right? One minute you’re gearing up to create magic with your brushes, and the next, your client’s like, “Oh sorry, can’t make it!” UGH. Deep breaths. This sucks, but you’re not powerless here. Let’s get into how to handle this mess like the pro you are.
1. Set Clear Policies
Okay, first things first—if you don’t have a cancellation policy, drop everything and write one right now. Like, literally. A solid policy can save your sanity. Here’s the tea: spell out how far in advance a client needs to cancel to avoid fees. Maybe 48 hours? 72 hours? Totally your call. Also, make it clear that last-minute cancellations will incur a fee (like 50% or the full amount). And don’t just stop there—make sure this policy is on your website, your booking form, your Instagram bio, and heck, tattoo it on your forehead if you have to (kidding…kinda).
2. Take Deposits
Deposits are your new bestie. They not only protect your time but also show your clients that you mean business. Make it non-refundable for cancellations within the no-go timeframe. You can use platforms like PayPal, Stripe, or even booking apps like Fresha or Booksy to make this super easy. Trust me, when money’s on the line, clients tend to flake waaaay less.
3. Stay Professional, But Firm
So, let’s say a client cancels an hour before their appointment. You’re furious, but don’t let that show. Be calm but firm. Here’s an example:
“Hi [Client’s Name], I’m sorry to hear you can’t make it today. Unfortunately, per my cancellation policy, I’ll need to charge you [insert fee]. Let me know if you’d like to reschedule!”
Boom. Short, sweet, and to the point. No room for negotiation.
4. Build a Waitlist
keep a list of potential clients who’ve expressed interest but couldn’t book at the time. So when someone cancels last minute, whip out that list and start contacting people. Something like, “Hey, I just had a spot open up for [date and time]. Would you like to take it?” This way, you might still fill that gap and keep your day productive.
5. Have a Backup Plan
Sometimes, no matter how hard you try, you’ll still be left with an empty slot. But that’s okay—use it! Here’s what you can do instead:
Practice new techniques: Ever wanted to perfect that smoky eye or nail a tricky eyeliner flick? Now’s your chance.
Create content: Use the time to shoot a quick tutorial or take selfies with your favorite looks for Instagram. Your followers will love it, and it’ll keep your feed fresh.
Do admin work: Not glamorous, but hey, updating your website or organizing your kit can be super satisfying.
6. Reward Loyal Clients
Now, this is optional, but rewarding your reliable clients can encourage good behavior. Maybe offer a small discount or freebie to clients who’ve never canceled on you. It’s a nice way to build loyalty and keep those last-minute flakes to a minimum.
7. Don’t Take It Personally
And here’s the hardest part: don’t let cancellations get under your skin. Life happens, and sometimes clients genuinely can’t make it. It’s not a reflection of your talent or worth as an artist. So, shake it off, learn from it, and move forward.
At the end of the day, last-minute cancellations will always be a thing. But with clear policies, deposits, and a solid backup plan, you’ll be handling them like a total boss. So, get out there, update those policies, start taking deposits, and maybe even build that waitlist. You got this!
